01
Define the role
We clarify the work, schedule, tools, budget, language level, and what success should look like.
From role ideato the right hire.
Delv Global turns a hiring need into a recruiter-led shortlist of pre-vetted Latin American professionals, with video introductions, interview support, identity verification before hire, and clear service options.
DELV GLOBALCandidate profile / 01
Remote Operations &
Customer Success Manager
Jonathan
P.
Dominican Republic · Available nowEXPERIENCE10
years
years
ENGLISHC1
Advanced
Advanced
AVAILABILITYFull
time
time
The context you need
before the first interview.
before the first interview.
ProfessionalSummary
PROFILE OVERVIEW
Built for calm,
high-stakes operations.
Bilingual customer success and operations professional with 10 years supporting remote teams, improving workflows, and keeping client experiences moving.
180 Mbps internet2 languages100% remote ready
EXPERIENCE
2022 — PresentRemote Operations Manager
2019 — 2022Customer Success Specialist
2016 — 2019Client Support Coordinator
IntroVideo
01:14
WATCH FIRST / 02
Meet the person
behind the profile.
Communication style, confidence, and presence before you book time.A clearer first impression.
Applications &Tools Known
CSCustomer
success
success
HSHubSpot
NONotion
OPOperations
CRMCRM
workflows
workflows
QAQuality
assurance
assurance
SKILL-FIRST / 03
Signals that
match the role.
Client communicationStrong
Workflow ownershipStrong
Remote readinessVerified
Verifiedbefore hire
JONATHAN P.
Identity reviewcompleteDelv Global
01 Government ID review Complete
02 Biometric match Complete
03 Liveness & location review Complete
04 Duplicate account screening Complete
READY
TO MEET
TO MEET
The shortlist
The search is handled.The context is ready.
You are not buying a stack of resumes. You are reviewing a small group of candidates already screened for the role, the schedule, the language level, and the way your team works.
Video introduction
Role-fit notes
English fluency signals
Remote-readiness context
Compensation expectations
Identity verification before hire
A clear path fromrequest to start date.
02
Search and screen
Delv Global recruits across Latin America and screens for experience, communication, availability, and remote readiness.
03
Review the shortlist
You receive a focused set of candidate profiles with video introductions and the context needed to compare quickly.
04
Interview and hire
You meet the strongest candidates, select the right person, and choose Direct Hire or Full-Service Staffing.
Verified beforethe hire.
Before interviews move forward, candidates complete secure third-party identity verification. Delv Global receives the result, not their ID documents.
Third-party verification
Candidates complete identity verification through a secure provider before hire.
Status, not documents
Delv Global receives the verification result, not the candidate's identification documents.
More confident interviews
Clients move forward with clearer context before committing interview time.
Choose how the hireis supported.
The recruiting process is focused either way. The real decision is what happens after your team selects the person.
Direct Hire
Your company owns the relationship after placement.
Best when your team already handles contracts, onboarding, payroll, HR, and compliance.
Full-Service Staffing
Delv Global stays involved after the start date.
Best when you want contractor administration, payroll coordination, HR support, and account support handled with the hire.
Built around people,not portals.
Delv Global combines human recruiting with the profile context modern teams need: video, verification, clear compensation, and a recruiter who understands the role before sending names.
Common questions beforestarting a search.
How does Delv Global help companies hire remote Latin American talent?
Delv Global defines the role with your team, recruits and screens candidates across Latin America, then sends a focused shortlist with video introductions, role-fit context, compensation expectations, and interview support.
How long does it take to receive candidates?
Most shortlists are prepared in 10 business days or less after the role is defined. The final hiring timeline depends on interview speed, feedback, and the service model you choose.
Do clients browse an open candidate database?
No. Delv Global is recruiter-led. You tell us the role, we search and screen for fit, then you review a curated shortlist instead of sorting through a database.
What is included before the first interview?
Shortlists include candidate profiles, work history, role-fit notes, tool and skill context, English fluency signals, video introductions, and identity verification before hire.
What happens after a candidate is selected?
Direct Hire means your company manages the employment relationship after placement. Full-Service Staffing means Delv Global stays involved with contractor administration, payroll coordination, HR support, account management, and replacement coverage while active.
Tell us the role.We will bring the shortlist.
Share the work, timeline, budget, and support model. Delv Global will recommend the right hiring path before the search starts.