Terms and Conditions
Terms and conditions
Welcome to DELV GLOBAL LLC. These Terms and Conditions govern your use of our website, https://delvglobal.co/, and our services. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.
1. Introduction
DELV GLOBAL LLC is a premier remote staffing agency dedicated to connecting skilled virtual assistants and remote professionals from Latin America with entrepreneurs, small businesses, and medium-sized enterprises globally.
2. Services Provided
DELV GLOBAL LLC offers comprehensive remote staffing services, including:
- Job Post Creation and Candidate Sourcing: After understanding your business needs in our discovery call, we draft a job description. We then begin sourcing candidates, either by starting a brand new recruitment process or selecting from our pool of talent, focusing on those who best fit your unique team requirements.
- Pre-screening and Vetting of Candidates: In the vetting process, we focus on language proficiency, psychological and personality assessments, skills and experience, and work-from-home readiness. From a large pool of candidates, we share the top 3%, each with detailed profiles and brief video assessments for easy review.
- Interview Coordination and Candidate Selection: Choose your preferred candidate from the provided profiles and videos, and we'll set up the interviews. Once you approve your new staff member, we finalize all contract details.
- Onboarding Tips and Support: We provide clients with a document containing tips, suggestions, tools, and step-by-step guidance on how to efficiently onboard their new team members. Our goal is to facilitate a smooth onboarding process by equipping clients with the necessary resources and best practices.
We handle key aspects of remote staffing, ensuring a streamlined experience for both clients and candidates.
3. Independent Contractors
All contractors sourced through DELV GLOBAL LLC are independent contractors and are not employees of DELV GLOBAL LLC. They are service providers, and DELV GLOBAL LLC acts as a connector between clients and contractors. Our role is to facilitate the recruitment, onboarding, and regular HR management processes, including:
- Assisting in the recruitment process and facilitating interviews.
- Automating the process as much as possible to save time for the client.
- Facilitating the creation of digital profiles with pre-recorded videos, skills, and work history to save time and money compared to other recruiting platforms.
4. Minimum Engagement Requirement
To work with DELV GLOBAL LLC, clients must require staffing services for a minimum of 20 hours per week. If your staffing needs are less than 20 hours per week, we cannot provide standard staffing services. However, in such cases, we offer recruitment services by invitation only, for a fee determined prior to the start of the process based on the required skills and qualifications.
5. User Responsibilities
By using our services, you agree to:
- Provide accurate and complete information during the hiring process.
- Maintain confidentiality of any sensitive information shared with you through our platform.
- Use our services in compliance with applicable laws and regulations.
6. Replacement Guarantee
If you are not satisfied with a hired candidate, DELV GLOBAL LLC offers a free replacement guarantee. Please contact us for assistance with any replacement needs.
7. Pricing
Our pricing is transparent and all-inclusive. You only pay for the hours worked by your remote staff. Detailed payment terms will be provided in your contract.
8. Intellectual Property
All content on our website, including our branding, logos, and images, is the property of DELV GLOBAL LLC or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.
9. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which provides detailed information on how we collect, use, and protect your personal data.
10. Changes to Terms
We may update these Terms and Conditions at any time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to these Terms and Conditions, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review these Terms and Conditions frequently to be informed of any changes.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of Dallas, Texas, USA. Any disputes arising from these terms shall be resolved in the courts of Texas.
12. Limitation of Liability
To the maximum extent permitted by law, DELV GLOBAL LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use of or inability to use our services;
- Any unauthorized access to or use of our servers and/or any personal information stored therein;
- Any interruption or cessation of transmission to or from our services;
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party;
- Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our services.
We are not responsible for any issues that may arise from the independent contractor not showing up to work, not completing all hours, interruption in service, any viruses, or any leak of information if the client did not set up proper security measures. We operate as an extension of the HR department of the client by facilitating the process.
13. Indemnification
You agree to indemnify, defend, and hold harmless DELV GLOBAL LLC and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or relating to your use of our services, your violation of these Terms and Conditions, or your infringement of any intellectual property or other right of any person or entity.
14. Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions. Upon termination, your right to use our services will cease immediately.
15. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at: support@delvglobal.co.
Last Updated: 07/09/2024